Interview
In our retail and shopping malls interview section, we engage with various professionals who are experts in the industry: managers, marketing executives, customer experience managers, technology and big data experts, consultants, and more.
Privacy-by-Design: Building Trust Through Transparent Data Practices
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Ian Golding: “Turning a shopping destination into an experience destination is vital”
Today we speak with Ian Golding, Global Customer Experience Specialist and Ambassador of the Customer Experience Professionals Association. Certified CX leader, international speaker, columnist and writer Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and author of the book: Customer What?, The Honest and Practical …
Ansgar John B: “Artificial Intelligence will change retail between now and 2030”
Today we speak with Ansgar John Brenninkmeijer, CEO of Value Machines.
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Jeff Sward: “The best loyalty is having an emotional connection with the customer”
“Retail these days is about the skillful blending of Probabilities and Possibilities. Probabilities are great when they are available, and still valid. But it is now more important than ever to explore and experiment with Possibilities, the new unknowns and opportunities that are always emerging”. Do not miss our interview …
Michael Zakkour: “We are in the midst of a retail renaissance, not an apocalypse”
Today we speak with Michael Zakkour, VP of Digital Commerce and New Retail at Tompkins International and co-author of the book New Retail: Born in China, Going Global: How China’s Tech Giants are Changing Global Commerce.
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Brandon Rael: “The main attraction to go to a retail store is to interact and engage with another human being”
Today we speak with Brandon Rael, Operations and Strategy Innovations Leader. An experienced retail strategy and operations expert who operates as a senior liaison at the intersection of the business, operations, technology, digital, and marketing worlds.
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Astrid F. Kowlessar: “Technology rules retail!”
Today we speak with Astrid F. Kowlessar, Director of Business Strategy in Vezta & Co.
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Steve Dennis: “Brick & mortar stores will remain relevant. Vast majority of retail sales will be done in physical stores for many more years”
Today we speak with Steve Dennis, President of Sageberry Consulting & Forbes Contributor.
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