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Queue Analytics

Reduce waiting, prevent drop-offs, and keep customers happy.

Flame helps you monitor queues in real time to detect congestion, measure waiting times and anticipate service needs. By acting before problems arise — through automated alerts or integrations with third-party systems — you can improve service levels, reduce frustration and optimize staff efficiency.

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Monitor Queues in Real Time

Track queue length, waiting time and flow continuously to ensure smooth service during peak hours.

Prevent Abandonment

Identify long waits early, trigger alerts or actions automatically, and reduce customer drop-offs before they happen.

Optimize Service & Staffing

Use queue data to adjust staffing levels dynamically and improve overall efficiency and responsiveness.

Automate & Integrate

Connect Flame to external systems via API to trigger actions — from staff notifications to digital signage or CRM updates.

Meet Flame Queue Analytics

Real-time intelligence that keeps lines moving.

Flame Queue Analytics measures occupancy, waiting time and abandon rates across service areas. Visualize queue performance in real time, receive alerts when thresholds are exceeded, and automate responses through APIs and integrations. Keep operations agile and ensure every customer experience stays fast, smooth and frustration-free.
  • Real time status
  • Queue occapancy
  • Waiting time
  • Real time activation

Download Queue Analytics data sheet

Discover how to turn people’s movement into intelligent decisions. Download the PDF and enhance the performance of every location.
Download PDF

Queue Analytics for any Industry

Flame Analytics is an advanced smart analytics platform designed to support an extensive range of industries and sectors

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Shopping Malls

Improve experience, profitability, and decision-making across your mall

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Retail

Driving retail success with real-time customer insights

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Public Venues

Maximize the value of public venues by turning data into strategic actions

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Hospitality

Use data-driven insights to anticipate guest needs and improve service quality

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Banking

Enhance your security with trusted external connectivity services

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Aeropuerto

Aeropuertos

Consigue nuevos clientes y fidelízalos.

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Smart buildings

Consigue nuevos clientes y fidelízalos.

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Smart Cities (1)

Smart cities

Consigue nuevos clientes y fidelízalos.

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Trusted by the best brands

We have been customers for years and intend to continue being so. To summarize our experience in a short phrase: Flame tells you what you can’t see sitting in an office or taking a walk through the mall lobby. It brings you closer to the customer from the moment they pass by the center until they’re inside, and gives you the opportunity to reach them through various personalized tools.

Irene Cuadrado

Marketing & Specialty Leasing manager ABC Serrano (Savills)

The data provided by Flame helps us adapt to our clients who are increasingly demanding and to the brands that demand more and more information from us. They want to know who the customers are, when they come, how often they come, how much they spend… Data helps us make better decisions and differentiate ourselves from our competition.

Lucas Madiedo

Digital Transformation Manager - Merlin Properties

Thanks to technology, our network now has a system capable of reporting valuable information about our business activity. Knowledge about the intentions and activity of our customers in our stores is an intangible asset to exponentially increase our profitability.

Jacques Ferrándiz Fuster

Alain Afflelou Web Project Coordinator

Being able to have a secure Wi-Fi connection in any area of ​​the hotels is a way to build trust and the fast and simple connection is an aspect that customers appreciate. Flame allows us to know the tastes and demands of the clients and to hit the mark in our proposals towards them.

Bernat Real

IT Director of Hotels VIVA

Nice to work with Flame analytics as a strategic partner. Reliability to be able to analyze our store performance. Cash Converters Spain is Innovation.

Manuel Fernández

CIO Digital Transformation - Cash Converters

Thank you Flame analytics for joining us in the exciting challenge of offering our visitors a total omnichannel experience!

Vicente Alemany Climent

Innovation & Marketing Coordinator, Retail Asset Services en Cushman & Wakefield

Thanks to Flame we have managed to retain our customers, increase the return on investment (ROI) and improve business performance. It is a very visual tool and very easy to use. For us, knowing the flow of client movements as well as how they behave has been vital.

Luis Simón

Manager of the Plaza Éboli CC

Flame is a very visual platform with which you get an idea of ​​everything that happens in our restaurants. We are having a very positive experience using it. With Flame we don’t just leave it to chance, instead, we focus on specific clients.

José Miguel de Miguel Peña

Manager of Esplore Restaurants in ILUNION

At Pompeii stores we use Flame analytics every day and our experience with the tool is very good.

Carlos Mancebo

Sales & Expansion Director POMPEII BRAND