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Customer Behavior

Understand how visitors move, interact and decide

Flame reveals how people navigate your spaces — where they go, how long they stay and what captures their attention. These insights help you design smarter layouts, improve customer flow and increase engagement, driving better sales and experiences across every location.
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Design Spaces That Perform

Use behavioral insights to create layouts that guide visitors naturally, highlight key areas and increase in-store conversion.

Increase Engagement & Interest

Identify where visitors spend time and what captures attention to refine experiences and boost overall satisfaction.

Improve Sales Conversion

Understand the link between movement, attention and sales to optimize placement, campaigns and store design for measurable impact.

Make Smarter Marketing Decisions

Segment audiences by behavior and intent to deliver more relevant content, promotions and loyalty actions.

Meet Flame Customer Journey

From movement to meaning

Flame Customer Journey transforms anonymous movement data into deep behavioral insight. Understand paths, dwell times and interactions across zones, compare traffic between areas, and detect what drives attention or conversion. With privacy-safe AI and intuitive dashboards, it’s everything you need to turn visitor behavior into smarter business decisions.
  • Visitor flow maps
  • Zones interactions
  • Zones traffic
  • Dwell times

Download Customer Behavior data sheet

Discover how to turn people’s movement into intelligent decisions. Download the PDF and enhance the performance of every location.
Download PDF

Customer behavior analytics for any Industry

Flame Analytics is an advanced smart analytics platform designed to support an extensive range of industries and sectors

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Shopping Malls

Improve experience, profitability, and decision-making across your mall

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Retail

Driving retail success with real-time customer insights

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Public Venues

Maximize the value of public venues by turning data into strategic actions

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Hospitality

Use data-driven insights to anticipate guest needs and improve service quality

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Banking

Enhance your security with trusted external connectivity services

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Aeropuerto

Aeropuertos

Consigue nuevos clientes y fidelízalos.

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Smart buildings

Consigue nuevos clientes y fidelízalos.

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Smart Cities (1)

Smart cities

Consigue nuevos clientes y fidelízalos.

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Trusted by the best brands

We have been customers for years and intend to continue being so. To summarize our experience in a short phrase: Flame tells you what you can’t see sitting in an office or taking a walk through the mall lobby. It brings you closer to the customer from the moment they pass by the center until they’re inside, and gives you the opportunity to reach them through various personalized tools.

Irene Cuadrado

Marketing & Specialty Leasing manager ABC Serrano (Savills)

The data provided by Flame helps us adapt to our clients who are increasingly demanding and to the brands that demand more and more information from us. They want to know who the customers are, when they come, how often they come, how much they spend… Data helps us make better decisions and differentiate ourselves from our competition.

Lucas Madiedo

Digital Transformation Manager - Merlin Properties

Thanks to technology, our network now has a system capable of reporting valuable information about our business activity. Knowledge about the intentions and activity of our customers in our stores is an intangible asset to exponentially increase our profitability.

Jacques Ferrándiz Fuster

Alain Afflelou Web Project Coordinator

Being able to have a secure Wi-Fi connection in any area of ​​the hotels is a way to build trust and the fast and simple connection is an aspect that customers appreciate. Flame allows us to know the tastes and demands of the clients and to hit the mark in our proposals towards them.

Bernat Real

IT Director of Hotels VIVA

Nice to work with Flame analytics as a strategic partner. Reliability to be able to analyze our store performance. Cash Converters Spain is Innovation.

Manuel Fernández

CIO Digital Transformation - Cash Converters

Thank you Flame analytics for joining us in the exciting challenge of offering our visitors a total omnichannel experience!

Vicente Alemany Climent

Innovation & Marketing Coordinator, Retail Asset Services en Cushman & Wakefield

Thanks to Flame we have managed to retain our customers, increase the return on investment (ROI) and improve business performance. It is a very visual tool and very easy to use. For us, knowing the flow of client movements as well as how they behave has been vital.

Luis Simón

Manager of the Plaza Éboli CC

Flame is a very visual platform with which you get an idea of ​​everything that happens in our restaurants. We are having a very positive experience using it. With Flame we don’t just leave it to chance, instead, we focus on specific clients.

José Miguel de Miguel Peña

Manager of Esplore Restaurants in ILUNION

At Pompeii stores we use Flame analytics every day and our experience with the tool is very good.

Carlos Mancebo

Sales & Expansion Director POMPEII BRAND